Do your products have warranties?

Yes, the majority of products sold by Kenro, including but not limited to Nissin, NanGuang, NanLite, Marumi, and Sevenoak, are covered by a 2-year warranty when the product originates through Kenro Direct or a Kenro UK authorised dealer.

Kenro tripods are covered by a 6-year limited warranty. The warranty card is supplied with the product, and is also available to download as a PDF: Kenro Warranty Card.

In the event of a fault in your Kenro product within the warranty period, please contact support@kenro.co.uk with details of the product, details of the problem (photographs or video can be very helpful where the problem is easily visible or demonstrated), and proof of purchase. Our support department will arrange to repair or replace the product provided that the defect is not due to wear and tear, misuse, accidental damage, or attempted modification or repair by an unauthorised party.

Proof of purchase must be supplied with any warranty claims.

This guarantee is in addition to your existing legal rights, your statutory rights are not affected.

Can you do firmware upgrades?

We are able to do firmware upgrades on eligible products (for example, Nissin flashguns). A small fee is applicable, and you are responsible for the postage costs of sending us the product and of us returning it to you. If you think you have an eligible product (a current product sold by Kenro with a firmware upgrade available), please contact support@kenro.co.uk with details of the product and your support request.

Please note that as a result of the reduced staffing and restricted capacity in our warehouse during the Covid-19 pandemic, we are unable to offer any non-warranty hardware repairs or firmware upgrades whilst we prioritise processing orders as efficiently as possible. We will update our website when we are able to offer these services again.